Don’t panic. This is probably not the first time that this employer has been hung up on and it won’t be the last. Stay calm so that you can effectively respond to the situation.
Call them back. You want to continue this conversation as soon as possible, so call the employer back immediately. If you get their voicemail, leave a message. They may be calling you and leaving you a message at the exact same time. If that’s the case, then try again.
Apologize. Regardless of the reason, nobody likes being hung up on. It makes you appear unprofessional or like you’re not actually interested in the job. Apologize and provide a brief explanation, but then move on. Don’t dwell on it.
Consider getting a new phone. Any phone can drop a call, but some phones (and service providers) are worse than others. Does this happen to you a lot? Do your friends and family complain about your phone? As a job seeker, you need your phone to be reliable. If your phone is consistently causing you problems, then it may be time to invest in a new one.
It is both embarrassing and frustrating when your phone cuts out on an employer. It’s hard enough to get an employer to call you, so when technology teams up against you, it feels like you don’t even have a chance. Don’t take it so hard. Everyone has this problem at least once and employers are used to it. As long as you address the situation with grace and professionalism, it won’t hold you back.
(Written by Karen Bivand)